Clear Vision Consultation and Training

Senior Management Program

Audience:

This program is designed for Senior managers, department heads and supervisors. For experienced senior and middle managers with grounding in basic management skills who want to be able to use leading management practices.

Objectives:

By the end of this training program, each participant will be able to:

·        Develop managerial competence beyond the fundamental skills

·        Enhance his  skills in perception, marketing, strategic planning and time management

·        Leading, Motivating and influencing employees positively

·        Enable participants to look beyond their own area of responsibility and to contribute to the overall success of the business

·        Effectively manage and develop team members

Course Outline:  

i         

Leadership

·        New Styles of Leadership

·        Influencing effectively

·        Leaders and Managers

·        The Key to Good Leadership

ii       

Team Building

·        Creating and developing team

·        Groups V’s Teams

·        Team Leading

·        Aligning teams and strategic direction

·        Techniques for performance and productivity improvement

iii     

Communication

·        The communication process model

·        Communication pathways in organization

·        Culture differences and communication

·        Barriers to effective communication

·        Verbal & nonverbal communication

iv     

 Communication

·        Listening

·        Giving and receiving feedback

·        The art of asking questions

Adopting an assertive approach

·        Assertive

·        Passive

·        Manipulative

·        Aggressive

v       

Strategic Planning

·        Successful strategic planning:

·        SMART Planning Process

·        Strategic Planning VS. Operational Planning

·        Strategic Analysis (SWOT)

vi     

Marketing Management

·        What motivates a customer to take action?

·        New marketing challenges

·        Marketing process

·        Marketing Audit

vii   

Selling model

·        Forecasting sales

·        Direct and indirect responsibility of sales force

·        Sales presentation

·        Closing techniques

viii 

Negotiation

·        Negotiation style

·        Defining Roles within teams

·        The four forces of negotiation

·        Negotiating ploys and tactics

ix     

Problem Solving & Decision Making

·        A Problem Solving Process

·        Tools for Identifying the Problem

·        Problem Analysis Tools

·        Tools for Solutions Testing & implementation

·        How Decisions Are Made

x       

Time Management

·        Time Log

·        Time wasters & prioritising

·        Interaptions

·        Delegation

·        Managing meeting

·        Procrastination