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Office
Management Skills
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Audience:
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This Training Program is
suitable for Office administrators, Supervisors of clerical and
administrative staff and Executive secretaries and Personal Assistants.
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Objectives:
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This Training Program will enable participants
to:
- Extend
their understanding of their roles and the key contribution they can
make to their organizations’ success
- Review
their work relationships
- Review
and develop their personal organization, communication and interpersonal
skills
- Develop
an action plan to help themselves, their bosses and other colleagues
work in more effective and efficient ways
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Course Outline:
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i
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Roles, Competences and Personal
Effectiveness
- The
‘competence’ model of skills, behaviors and values
- Personal
competence review
- Time
management constraints – resources, systems, other people and self
- Handling
requests and conflicting priorities
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ii
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Team Work, Communication & Meetings
- Team
work and team roles
- Briefing
skills - giving, receiving and passing on of information
- Organizing,
and participating in, meetings
- Notes,
minutes and follow-up
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iii
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Managing Work Relationships
- Delegation
– giving and receiving
- Communication
and listening skills
- Assertiveness,
conflict and criticism
- People
problems and problem people
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iv
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Managing Time/Desk Management/Written
Communication Skills
- Managing
interruptions and access
- Planning
and priority setting
- Managing
the paper-load
- Getting
the best from e-mail and office technology
- Report
and letter writing
- Editing
and proof-reading skills
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v
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Managing Staff Performance/Action
planning
- Dimensions
of performance
- Motivation
- Appraisal
- Coaching
and on-job training skills
- Influencing
others
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