Office, Filing & Documentation
Skills
Audience:
This program is designed for
administrators, assistant administrators and secretaries.
Course Objective:
By the end of this training program, each participant
will be able to:
• Use interpersonal communication
techniques to influence boss, colleagues,
Subordinates and customers
• Manage their time, reduce their stress levels & be more assertive
• Work effectively to the boss’s agenda
• Develop a systematic and efficient approach to filing in order to ensure
effective
document retrieval and clutter reduction.
• Learn about best office practices
• Enhance their business writing communication skills:
- Letters, memos & minutes
- E- Mail etiquette
- Reports & Proposals
• Organize meetings; preparing the agenda and taking minutes
• Understand the basics of event management
Course Outline
i
Interpersonal communication skills
• Effective listening skills
• Taking initiative
• Giving praise effectively
• Constructive confrontation skills
• Influencing without power
• Improving teamwork skills
ii Managing Your Time
·
Goal
setting
·
High
leverage tasks
·
Getting
rid of low leverage tasks
·
How
to say ‘no’
·
Handling
interruptions
·
The
assertiveness techniques
iii
Working Effectively To Your Boss’s Agenda
·
Making
sure you understand the boss and his context
·
Developing
and maintaining a good working relationship
·
Making
your boss look ‘good’
·
Seeking
and giving feedback to work smarter together
iv. It’s not about Filing it’s about retrieval!
·
Getting
organized
·
What
do you and your boss want from the system?
·
Essentials
of a good filing system
·
Getting
organized
·
Clutter
Busting
·
Staying
on track and maintenance
v. Persuasive
Business Writing
·
Considering
the reader
·
Focusing
on what you want to happen as a result of your writing
·
Writing
letters and memos that are likely to induce action
·
Structuring
Reports to appeal to many audiences
·
Advantages
and features of E-Mail
·
E-
mail conventions
vi.
Making Meetings Work
·
A
checklist for any meeting
·
Planning
and preparation
·
Follow
up And follow through
·
Group
Dynamics –Task, maintenance and dysfunctional behaviours
·
Handling
difficult situations at meetings
·
Tactics
for shaping outcomes
·
Recording
minutes and action steps
vii.
Basics of Event Management
·
Agreeing
on objectives
·
Roles
and responsibilities
·
Planning
·
Organising
·
Implementing