Clear Vision Consultation and Training

Interpersonal communication and dealing with others

Audience:

This program is designed for those who feel that they need to improve their communication skills to be able to communicate more effectively and more easily with the people they deal with at work and outside work.

Objectives:

By the end of this training program, each participant will be able to:

·       Analyze the basic principles underlying perception and human behavior.

·       Compare one-way versus two-way communication and analyze the verbal and non-verbal components of the communication process.

·       Identify his personal listening styles and cite different approaches to improve his listening skills.

·       Role-play different personality types and identify effective ways to deal with them.

Course Outline:

i         

Perception and Human Behavior

·       The Significance of Perception in human Relationship

·       The Process of Dealing with Difference

ii       

The Process of Verbal Communication

·       Definitions and barriers

·       Verbal and non-verbal Behavior

·       One-way versus two-way Communication

·       Asking effective questions

iii     

The Importance of Listening

·       Tips to improve Listening Skills

·       Self assesment

iv     

Non verbal Communication guides

·       Cultural differences

·       Understanding body language

v       

Dealing with Different Personalities and Difficult People

·       Ways to Cultivate Relationship and Resolve Conflict

·       Basic Assumption about Assertiveness