International Business Etiquette & Protocol

Objectives:

·        To develop personal skills in dealing with different personality types of guests in different situation

·        Useful business etiquette information to help participants achieve their goals while improving their job performance

·        Meet & Greet important people in a proper manner

·        Behave  & dress correctly in both business & social occasions

·        Maintain effective verbal/nonverbal communication skills

·        Represent the organization at various functions

·        Organize & manage events such as business luncheons and formal dinners

·        Deal successfully with the Media

Course Outline:

i.                    The definition of Etiquette & Protocol

ii.                  Business Etiquette

iii.                Qualities of the ideal escort/host

·        Tips to Gain our Guest’s Respect

iv.                Communication

·        Barriers to Effective Communication

·        Overcoming Barriers to Communication

·        Positive/Negative Body Language

·        The Art of Listening

·        The Order of Priority

·        Listening Problems

·        How to Be a Bad Listener!

·        Verbal/Nonverbal Behavior

·        Non-Verbal Components of Behavior Styles

·        How To Cultivate An Agreeable Speech

·        Steps to Improve your Communication Style

·        How to encourage “Feed Back”

v.                  Dealing With the Guest Complaints

vi.                Difficult Personality Types of Guests

vii.              Coping With the Cultural Difference

viii.            Speaking On the Phone

·        Planning Phone Calls

·        Getting appointments on the phone

·        Using the Voice Effectively

·        How to take telephone messages effectively

·        Common Speech Mistakes

ix.                Rules of Greetings

x.                  Rules of Introductions

xi.                Rules of Hand-shaking

xii.              Dress for Success

·        Business Dress Code (Female/Male)

·        Power Dressing

·        Basic Do’s & Don’ts

xiii.            Business Card

xiv.           Business Gifts

xv.             Dealing With the Media

xvi.           Some Tips on Proper Etiquette for Elevators

xvii.         The Business Meal

·        The Setting of the Table

·        Table Manner

·        Basic Do's and Don’ts

·        The Dinner Party at Home

xviii.       Business Etiquette Questionnaires 1 & 2