Clear Vision Consultation and Training

Improving your Managerial Effectiveness

Audience:

This seminar is designed for:

·         Newly appointed managers and supervisors

·         Supervisors and managers who want to improve their managerial and leadership skills in general

·         Supervisors who want to improve their abilities to manage their teams more effectively

·         Supervisors who have to manage difficult teams or individual team members

·         Supervisors who would like to be able to delegate more but are concerned about the competence and / or commitment of their team members

·         Managers who want to refresh their core managerial skills

Objectives:

By the end of this training course participants will:

·         Have a clear process for establishing, clarifying and understanding their role more effectively

·         Understand the keys to better communications and begin to practice them

·         Have mastered a wide range of techniques to improve motivation and enhance individual performance through

·         Have improved their ability to influence people 

·         Be skilled in dealing with difficult situations and people as  they arise

·         Have established their own leadership tendencies and chosen and practised an appropriate  leadership style

·         Have learned the practical steps involved in delegation that succeeds

·         Have a tool kit of problem solving and decision making skills which can be adapted to different situations

·         Understand the practical implications of team dynamics

Course Outline:

1 - Achieving Role and Goal Clarity

·        Development of supervision and the changing role of the supervisor.

·        Supervision and management  

• The functions of the supervisor. What do supervisors do?                                                                                     
• What a supervisor should expect from his manager                                                   
• What staff want from their supervisors                                                                 

 2 – Developing better Communication Skills

·        Communication in Supervision:

·        Supervisors need for effective communications

·        Communication as a two way process

·        Barriers to effective communications

·        Overcoming barriers and avoiding misunderstanding

·        Oral presentation skills:

·        Appropriate use of oral communication

·        Becoming an effective listener                                                                              

3 - Staff Motivation                                                          

·         What are people looking for in their jobs                                                       

·         Managing people

·         Motivational techniques for greater commitment and output                               

·         Using the weapons of influence                                                                            

·         On –the –job training                                                                                               

·         Coaching                                                                                                                    

·         Giving praise effectively                                                                                           

4- Performance Management                                                                                      

·         Constructive confrontation skills                                                                                 

·         Saying ‘no’ skilfully                                                                                             

·         Counselling for performance improvement                                                           

·         Disciplinary Process                                                                                              

·         Dealing with grievances                                                                                       

·         Promoting a culture of safety at work                                                                     

5 – Delegation                                                                     

·         Delegating effectively                                                                                           

·         Goal setting – S.M.A.R.T goals                                                                             

·         Performance appraisals that work                                                                         

·         Introducing new employees to the job                                                                         

 6 - Choosing An Appropriate Leadership Style             

·         Cultural Context Inventory                                                                                    

·         Behaviour, Attitude & Beliefs                                                                                

·         Task orientation Vs Individual orientation

·         The effect of different leadership styles on the team climate

·         Choosing the appropriate style in different situations                                                           

7 - Working With The Team                                        

·         Team building

·         Team leaders road map                                                                                          

·         Group Dynamics                                                                                                    

8 - Decision Making and Problem Solving                      

·         Decision Making models

·         Problem identification and solving                                                                  

9 – Managing Time and Stress To Improve Efficiency

·         Time stealers and personal style

·         Managing interruptions and time wasters

·         Planning, priority setting and dealing with crises

·         Understanding stress in self and others

10 - Personal Action Planning                                              

·         What I will do and why                                                                                      

·         How and by when                                                                                                 

·         Contracting with colleagues for mutual support