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Improving
Employee Performance: Correcting, Coaching and Counseling
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Audience:
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This program is suitable for Managers, Leaders, Supervisors
and Coaches who are required to offer Counseling, coaching & guidance
towards a solution when staff performance is affected by the presence of
work/personal problems.
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Objectives:
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By the end of this training program,
each participant will be able to:
- Understand
the factors that affect performance and should be addressed through Counseling
- Identify
opportunities for Counseling in their Organization
- Gain
self-awareness of own style in approaching difficult situations
- Be
able to use a framework to guide Counseling discussions
- Introduce the concept of Counseling and how it is different from coaching
- Practice
and develop key skills in Coaching staff
- Be able to handle conflict
situations more effectively
- Correct the behavior whenever it is required
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Course Outline:
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i
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The Essential Skills
for Coaching and Counseling
- Productive
questioning and active listening
- Giving
and receiving feedback
- Setting
and agreeing on objectives
- Developing
behavioral objectives
- Understanding
personal communication strengths and weaknesses
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ii
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Coaching for High
Performance
- The
Coaching Processes
- Identifying
need and coaching objectives
- Key
performance indicators KPI
- Exploring
situations and identifying options
- Developing
and agreeing action plans
- How to
lead an effective conversation
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iii
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The Context of Counseling and
Performance
- Understanding
Personal Preferences and approach to people focused situations
- Identifying
potential Counseling situations
- Dealing
with individual situations
- Developing
a non-judgmental, non-evaluative approach
- Uncovering
hidden needs and reasons
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iv
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Counseling:
Step-by-Step
- Defining
the concept of Counseling; identifying situations where Counseling is
appropriate
- Preparing
for a Counseling discussion: arranging privacy: timing; preparation;
resources; oneself
- Establishing
Ground Rules: creating openness and trust; establishing rapport; giving
feedback; maintaining confidentiality
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