Clear Vision Consultation and Training

HOW TO MANAGE WORKPLACE NEGATIVITY

The Power of Positive Thinking

Audience:

Executives, managers, supervisors, team leaders, team members and anyone else who must meet the challenge of changing negative cultures and staff behaviors.

Objectives:

Combat negativity in your organization, your team and yourself!

Can negative attitudes on the part of employees and companies affect productivity and morale? The answer is a definite yes! But the negatives of office negativity don’t stop there; they can seriously undermine sales and impact customer service, team projects, absenteeism, injury rates, turnover, virtually every part of a company’s operations. How to Manage Workplace Negativity® will enable you to combat negativity in your organization, your team and yourself! It’s designed to give you skills and action plans to take back to your company to identify and eliminate negative attitudes and behaviors.

How You Will Benefit:

·         Boost employee productivity, loyalty and morale

·         Enhance communication, listening and questioning skills

·         Reduce stress and raise esteem in yourself and others

·         Protect yourself from the negative attitudes of others

·         Reduce employee turnover and absenteeism

Course Outline:

What Is Negativity and What Are Its Causes

·         Identify the Behaviors of Negative Individuals and Their Impact on the Bottom Line

·         Determine the Causes of Individual Negativity

·         Assess the Difference between a Negative and a Positive Perception

Strategies for Overcoming Our Own Negativity or the Negativity of Others

·         Identify Specific Strategies to Take When Negative

·         Use Strategies for Overcoming Negativity in a Real Situation

·         Use the Life Styles Inventory (LSI) to Assess Your Current Thinking and Behavior-to Recognize Your Specific Strengths, as Well as Any "Stumbling Blocks"

No Pass-Through Management

·         Position No Pass-Through Management in the Decision-Making Process

·         Describe the Desired Behaviors for No Pass-Through Management

·         Identify Specific Uses for No Pass-Through Management

Overcoming the Negativity of Others

·         Identify the Seven Approaches for Overcoming the Negativity of Others

·         Use the Six-Step Model for Confronting Negators

·         Recognize Specific Types of Negativists

Working with Challengers

·         Identify What Is Meant by a Challenging Employee, Give Examples, and Discuss Why Managers Sometimes Resist Challenging Employees

·         Develop Strategies and Techniques That Can Be Used to More Effectively Manage Challenging Employees as Positive Contributors to the Organization

Changing the Organizational Culture to a More Positive One

·         Determine How the Changing World of Work Has Influenced Workplace Negativity

·         Describe What Is Meant by an Organization’s Culture

·         Assess How Change Is a Leading Cause of Organizational Negativity

·         Identify the Best Strategies for Introducing Change

·         Implement Organizational and Leadership Strategies to Increase Employee Loyalty and Positiveness

The Power of a Positive Attitude

• Attitude; why it matters for success in life and the workplace?

·  Habits and attitude

·  Why it is difficult to change

·  List the Benefits of Having a Positive Attitude

·  Assess Ways to Spread a Positive Attitude to Others

·  How to build a positive attitude

-Living in the present

-Quitting creating negative energy

-Creating action plans

-Empowering yourself with positive thoughts

-Unleashing your power within

-Developing self awareness

-Building self assertiveness

·  Turning negative into positive

-Dealing with stress

-Changing your behavior

-Changing your lifestyle

-Changing your way of thinking

·  Plan change and implement