Enhancing & Developing Supervisor’s Performance

Audience:

The course is designed for first level supervisors, and junior managers. 

Objectives:

By the end of this training program, each participant will be able to:

·        Apply skills and techniques necessary for first level supervisors

·        Lead and instruct their employees

·        Effectively introduce and orient new employees

·        Resolve complaints from employees

·        Ensure health, hygiene and safety procedures are followed

·        Appropriately allocate and assign work

Course Outline:

  i. The Scope of Supervision

• The Functions of the Supervisor
• Tasks & Responsibilities
• The Skills of A Supervisor
• Common Supervisory Mistakes

ii. Communication Skills

• Barriers which Hinder Effective Communication
• Communicating Effectively

iii. Listening Skills

• Reasons for Poor Listening
• Improving Active Listening
• Self Assessment

iv. Introducing New Employees to the Job

• The Introduction Process
• Effective Orientation Payoff

v. Job Instructional Techniques

• The Importance of On the Job Training
• The Four Phases of Job Instruction

vi. Complaints & Grievances

• The Difference Between Complaints & Grievances
• Sources of Complaints & Grievances
• Responding to Employee Dissatisfaction

vii.  Problem Solving and Decision Making

• General Motivation Techniques

viii. The Supervisor’s Role in Safety Management

• The Importance of Safety
• Basic Principles in Health, Hygiene & Safety

ix. Assigning Work

• Matching the Task with Skill
• Following up