Clear Vision Consultation and Training

                                                Emotional Intelligence

Audience

This program is suitable for all levels of Management and Supervisory staff, who want to lead and develop their teams to high levels of commitment and productivity through Emotional Intelligence Awareness.

Objectives:

By the end of the program, each participant will be able to:

·           Understand the importance of Emotional Intelligence

·           Develop their Emotional Intelligence skills

·           Use Leadership, Supervisory and Managerial skills more effectively

·          Leave the program with an Action Plan that will assist them to implement what they have learnt.

Course Outline:

i

Introduction to EMOTIONAL Intelligence

·          What is/are Emotions?

·          What is Emotional Intelligence?

·          The definition and the concept

·          The Two main domains of competency (Personal and Organizational competency)

·          Ei Competency Model

·          Recognize where our emotions come from and their effects

·          Recognize your self worth and capabilities.

·          Accurate self- assessment for your current Ei (Questionnaire).

·          Understanding how your level of competence positively or negatively affects your performance.  

ii

Emotional Management

·          Gauge your level of Emotional Intelligence 

·          Why are Emotionally Intelligent Leaders important?

·          Trends and changes – employees expect more

·          Confidence building and maintenance to take more action when it is needed

·          Change unwanted behaviors and emotions

·          Improving decision making strategies for wiser choices

·          Group Discussions and Practical Exercises

iii

Communicating in an Emotionally Intelligence

·          Understand the fundamental components of the communication process.

·          Recognize the characteristics of different communication styles and understand the strengths and trouble spots associated with those styles.

·          Identify your personal communication style.

·          Distinguish behaviors that identify someone as a receptive Listener.

·          Communicate effectively with people who employ communication styles different from your own.

iv

Building relationships in an Emotionally Intelligent way

·          The effective business relationships

·          Assessing and Developing EI

·          Profiting from Emotionally Intelligent lead relationships - Advantages

·          What if I don’t?

·          Group Discussions and Practical Exercises

v

Leading in an Emotionally Intelligent way

·          Connecting with your feelings for greater self-awareness

·          Your self-talk: what you say, how you say it and how that affects your decisions

·          How you see the world.

·          Understand how the quality of your perspectives affects your decisions and experiences.