Advanced Supervisory Skills

Audience:

Personnel wishing to take greater responsibility for their own development will find this training programme most beneficial. It will also be of benefit to those who are moving to middle or upper management positions.

Objectives:

This course is a highly interactive workshops designed to develop supervisory skills. At the conclusion of this intensive training program, participants will have a better understanding of the skills required to be an effective and successful supervisor.

The main theme of the course is to encourage delegates to take responsibility for their own development and to draw up an action plan to describe how they will continue to develop their skills in future.

Course Outline:

i.                    Supervision - Introduction, revision and overview of the course

·        Development of supervision and the changing role of the supervisor

·        Supervision and management

ii.                  Leadership framework:

·        Define objectives - Identify tasks and constraints

·        Planning; Gathering Information, deciding what needs to be done - Consider options, check resources, priorities, time scales, standards

·        Briefing - Clarify objectives and describe plan

·        Monitoring/Support - Assess progress, maintain standards

·        Evaluating - Summarize progress, review objectives, re-plan if necessary

iii.                Leadership Actions: (Getting the job done)

·        Develop the individual

·        Build the team - Developing an effective team

·        Achieve the task

iv.                Delegation:

·        Gaining by delegation

·        Looking at the job

·        Preparing to delegate

v.                  Motivation:

·        Maslow’s Hirarchy (5 Levels)

·        Assumptions about people at work

·        The X-Y Theory

vi.                Practical steps in Motivation:

·        Make people valued

·        Provide a challenging scope for development

·        Recognize achievements

·        Communicate

vii.              Communication:

·        Communication in Supervision:

·        Supervisors need for effective communications

·        Communication as a two way process

·        Barriers to effective communications

·        Overcoming barriers and avoiding misunderstanding

·        Oral presentation skills:

·        Appropriate use of oral communication

viii.            Managing Time:

·        Benefits of time management

·        Time wasting activities

·        Urgency and impact

·        Personal time management plan